1. Introduction

Avik Smart Home Services FZ-LLC ("Homezy", "we", "us", or "our") operates the Homezy home services marketplace platform (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Profile photo, address, and property details
• Professional Information: For pros - business name, trade license, Emirates ID, certifications, and portfolio
• Service Requests: Project descriptions, photos, location, and preferences
• Communications: Messages, reviews, and feedback you send to us or other users

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages viewed, features used, time spent on pages, and navigation paths
• Location Information: General geographic location based on IP address or with your permission
• Cookies and Similar Technologies: Information stored in cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Create and manage your account
• Match homeowners with suitable professionals
• Verify professional credentials and business information
• Process transactions and send transaction notifications
• Facilitate communication between homeowners and professionals
• Respond to your inquiries and provide customer support
• Send administrative information, updates, and security alerts
• Analyze Platform usage and improve user experience
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

4. How We Share Your Information

4.1 With Other Users

When you submit a service request, relevant information is shared with professionals who may provide quotes. When professionals claim leads, their profile information is shared with homeowners.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage services
• Email and communication services
• Analytics and performance monitoring
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law or in response to legal processes, court orders, or government requests. We may also disclose information to protect the rights, property, or safety of Homezy, our users, or the public.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze Platform usage and performance
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to access and receive a copy of your personal information.

8.2 Correction

You can update or correct your account information at any time through your account settings.

8.3 Deletion

You may request deletion of your account and personal information, subject to legal retention requirements.

8.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or updating your communication preferences in your account settings.

8.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@homezy.co. We will respond to your request within a reasonable timeframe.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: